BirdDog Version 4.0
BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert
Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support
  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to BirdDogSystemSupport@qbsol.com

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How Coastal Flow and Quorum are Supporting Customers Remotely
Date: 3/18/2020

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We are in an unprecedented time, and I know that each of your organizations, as well as Coastal Flow, are assessing what will be our new “normal” for the foreseeable weeks and beyond. Coastal Flow and Quorum have been hard at work reviewing and updating our business continuity plan, including our ability to support each of you remotely. As a result of these updates and to ensure the safety of our employees and their families, we have moved to a work-from-home policy effective immediately.
 
The ability to work remotely is key to our operations, and I want to ensure you that our employees have the technology and tools required to access Quorum and customer resources securely. We have spent the past several days validating this connectivity. Based on this evaluation, we have a high degree of confidence in our ability to operate remotely and expect to maintain our current capacity to support our customers.
 
Employee wellbeing and customer success are fundamental to our core values. Coastal Flow and Quorum are confident that we will maintain our high standards for both, and we will continue to monitor the situation closely and communicate updates regularly.
 
For help, please call us at 1-800-231-9741 or contact your support representative.
 
Sincerely,
 
David Townsend
EVP Enterprise Customer Care

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P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792