BirdDog Version 4.0

BirdDog™ Information Systems is pleased to announce the release of Version 4.0 of Remote Data Retrieval. This newest system, to which you automatically have access when you log into our host site, provides enhanced features that are certain to make you even more productive... such as a more streamlined and intuitive user interface, the ability for end-users to perform ad hoc changes to alarm settings, and layered administration. With layered administration, end-user organizations can assign BirdDog client administrators who, in turn, will be able to add/delete other enterprise users, set each user's rights (from read-only through full editing, including use of Demand Polling), reset user passwords, add/delete Morning Report recipients, and much more.

In addition to the BirdDog Remote Data Retrieval system functional enhancements, we've also deployed new security provisions to further complement our previously implemented use of an HTTPS website to provide full SSL encryption of your sensitive and proprietary information. These enhancements include the use of unique email addresses as User IDs, as well as stronger Password requirements with history restrictions and forced routine changes. As before, with just a single account User ID and Password, your log-in will provide direct access to all BirdDog SaaS (Software-as-a-Service) systems to which you have end-user rights. And as you add or remove systems from your user profile, the single sign-on process will automatically recognize those changes.

BirdDog Security Policy Change Alert

Security Policy Change Alert - For the enhanced security of BirdDog™ Information Systems users, effective November 11, 2013, User IDs will be unique email addresses and account password requirements will be strengthened. New passwords will need to be at least 8 characters in length and contain at least one each of the following characters: uppercase alphabetical; lowercase alphabetical; numeric; and “special” (such as @, &, _, #, etc.). At the appropriate time, you will be prompted during your BirdDog log-in to click on a webpage link that will provide more details and guide you through your password change process.

BirdDog System Support

  • Log-in and system support, including password resets, are available to customers on a 24x7 basis by calling, toll-free, 800-231-9741. During business hours (8:00 a.m. until 5:00 p.m. Central Time, Monday through Friday), your call will be directed to the appropriate technical support or customer service team member.

  • During non-business hours, callers will be presented with a main menu which includes an option to reach system support and, if appropriate, to mark your message as “urgent” for an expedited response. Non-urgent support calls will be returned the next business day.

  • System support requests or questions may also be submitted via e-mail to

Coastal Flow Measurement Companies
Proving the Value of Quality
Service Since 1974


Meter Freeze....yet again??!!
Date: 11/20/2019

The reason we routinely produce a Statement of the Month on "Meter Freeze" is simple -- it keeps coming back!

Even for the most experienced gas measurement analysts, identifying orifice meter freeze and making accurate flow data edits can be a difficult task.  This problem, of course, occurs with much greater frequency during the winter months, at least north of the equator.  It can be a significant challenge to measurement departments working to generate accurate and accountable volume and energy statements within very tight timelines.  To illustrate the relative severity of meter freeze, it occurs most frequently during a period of only about 4 months each year yet is often rated as one of the "Top 10" overall sources of measurement error.  To qualify for this list, meter freeze must have been completely missed or incorrectly edited.

For your review and future reference, a list of tips to help minimize or, hopefully, completely eliminate this problem is summarized here.  Since colder temperatures have already begun throughout much of the nation, we strongly recommend that you put meter freeze at the top of your "Measurement Watch List," at least until this problem begins to lessen in frequency and impact.  And for those new to the industry or measurement processes, please click here to view common examples of meter freeze for both electronic gas measurement and analog chart recorders.
Stay warm, be safe, and have a very happy holiday season!

“People ask me what I do in winter when there’s no baseball. I’ll tell you what I do, I stare
out the window and wait for spring.”
~ Rogers Hornsby, American baseball infielder, manager, and coach

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Coastal Flow Measurement, Inc.
P.O. Box 58965 , Houston, TX, 77258-8965
Phone: 281.282.0622; Fax: 281.282.0792